FAQ

Relaxation is essential for wellness

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FAQS

General

Do clients need to book in advance?

We recommend booking in advance to secure your preferred time and therapist. While we do our best to accommodate everyone, advance reservations help us ensure your session is ready and waiting when you arrive.

Do you accept walk-ins

Yes, walk-ins are always welcome. Availability is subject to our therapists and rooms on the day, so we suggest calling ahead if you have a specific time in mind.

What payment methods do you accept?

We accept cash, GCash, and credit card payments for your convenience.

Are deposits required for appointments?

For group bookings of five or more guests, a deposit may be required to secure the reservation. Our staff will let you know the details when you book.

Do gift certificates expire?

Gift certificates purchased at Foot Zone do not expire. Use them at your own pace, whenever you’re ready.

Services

What happens if a client is late or needs to cancel?

We send a confirmation message to all guests within an hour of their scheduled appointment. If you arrive late, we will do our best to accommodate your full session, though duration may need to be adjusted out of consideration for guests booked after you. We appreciate your understanding and encourage you to reach out as early as possible if your plans change.

Which service is best for first-time guests?

We recommend starting with our signature Foot Reflexology and Back Massage at 90 minutes. It’s a complete introduction to what Foot Zone does best, combining authentic Chinese-style foot reflexology with a therapeutic back massage for a genuinely restorative first experience.

Do you offer packages or promos?

Yes, we do. Please refer to our services menu for current packages and promotions, or ask our staff during your visit for the latest offerings.

Are your services safe for seniors or pregnant clients?

Yes, our services are safe for both seniors and pregnant guests. As a standard part of our process, we ask all clients to complete a wellness waiver before their session so our therapists can tailor the treatment appropriately to any underlying health conditions.

Do you offer home service?

We currently do not offer home service. All treatments are available exclusively at our branches, where our therapists and facilities are set up to deliver the best possible experience.

Are there memberships or loyalty rewards?

We currently offer a 10 plus 1 coupon available for purchase in-store, giving you one complimentary session for every ten visits. We also run promotions from time to time, so keep an eye on our channels or ask our staff for the latest.

Hygiene and Safety

How do you sanitize tools and equipment?

All linens are laundered in-house and replaced with a fresh set for every session. Equipment is also UV-sterilized after each use, so every guest walks into a clean, properly prepared space.

Are therapists and staff trained or certified?

Every Foot Zone therapist undergoes rigorous training under our certified in-house trainers before working with guests. We hold our team to a consistent standard of skill and care, because we believe the quality of the therapist is at the heart of every genuinely restorative session.